Photo Guide
The most important part of your order When taking photos of your pet, follow these tips! If you can't follow these steps exactly, don't worry! We have a dedicated team that checks all orders and photos to make sure the quality of the pictures you upload is perfect:
If your photos don't meet our standards, we will notify you within 1 hour of receiving your order and help you choose a better photo!
- Close-up photos work best!
- Take photos at eye level with your pet.
- Take photos in natural light, don't use flash.
- Try to get your pet to sit or stay still - make sure there is no blur.
- Make sure the long, floppy ears are in the photo and not out of frame.
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Not sure if your image will work?
Please email us your photo (serve@sunoneone.com ) and we'll let you know. We often create for deceased pets, so we understand that it's not always possible to follow all of the guidelines above. But in many cases, we still can.